Legal
Privacy Policy
1. Introduction
Welcome to Digiyou!
At Digiyou, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our digital design products, or contact our support team.
By using our services, you acknowledge the practices described in this policy.
Business Name: Digiyou
Email: [email protected]
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
Your name.
Your email address.
Your phone number, when provided.
Billing information.
Information you voluntarily provide when contacting us.
Order Information
Products purchased.
Order numbers and transaction details.
Payment confirmation and order status.
Product delivery information.
Technical Information
IP address.
Browser type and device information.
Website usage and diagnostic information.
Cookies and similar technologies used by our website and its service providers.
Custom Design Information
For personalized design orders, we may collect text, photographs, dates, logos, or other materials that you voluntarily provide for the design.
We ask customers not to submit unnecessary sensitive personal information.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
Processing and fulfilling orders.
Delivering digital products.
Creating personalized designs.
Communicating about purchases.
Responding to customer questions.
Providing customer support.
Processing refunds and resolving payment disputes.
Protecting our website against fraud and unauthorized activity.
Complying with applicable legal and tax obligations.
Sending promotional communications when legally permitted.
Where the EU GDPR or UK GDPR applies, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests in security and customer service, and consent where required.
We will use personal information only for purposes supported by an applicable legal basis.
4. Payment Processing
Payments made through Digiyou are handled by authorized third-party payment processors connected to our website.
Depending on the payment method selected, these providers may process card details, billing information, payment authentication data, and transaction records.
Digiyou may receive payment confirmation, transaction references, amounts, and payment status information.
Full payment-card credentials are handled by the relevant payment provider rather than being collected directly by Digiyou.
Your payment may also be subject to the payment processor's own privacy policy and terms.
5. Website Hosting and Third-Party Services
Our website is hosted using Shoppex, an e-commerce platform that provides storefront hosting and order-management functionality.
Shoppex may process customer and transaction information on our behalf to operate the website and deliver its services.
Other providers used by Digiyou may include:
Payment-processing services.
Domain and email-hosting providers.
Customer-support and messaging platforms.
Security and infrastructure providers.
Analytics or marketing tools, where enabled.
These providers may process personal data only for the purposes applicable to their services and under the relevant legal arrangements.
6. Cookies and Tracking Technologies
Our website and service providers may use cookies or similar technologies to:
Keep the website functioning correctly.
Maintain shopping sessions.
Support account and checkout security.
Remember applicable preferences.
Measure website performance, where enabled.
Non-essential cookies, including analytics or advertising technologies, will be used only where permitted by applicable law and subject to any required consent.
You may manage cookies through your browser settings and any cookie-preference controls provided on our website.
Disabling essential cookies may affect certain website features.
7. Customer Communication
When you contact Digiyou through email, WhatsApp, or an available website messaging feature, we may process your name, contact information, and the content of your messages.
We use this information to respond to enquiries, manage orders, and provide support.
Communications through third-party messaging services may also be governed by those services' privacy policies.
We do not use customer support conversations for unrelated marketing without a lawful basis.
8. How We Share Information
We may share personal information with trusted service providers when necessary to operate our business.
These may include payment processors, website hosting providers, email services, and other providers involved in completing customer orders.
We may also disclose information when legally required or when necessary to investigate suspected fraud or protect legal rights.
We do not disclose personal information to unrelated third parties for their independent marketing without an appropriate legal basis.
9. International Data Transfers
Digiyou is operated from Morocco and serves customers in different countries.
Some of our service providers may process or store customer information outside Morocco, the United Kingdom, or the European Economic Area.
Where international data transfers are subject to legal restrictions, we will use an applicable lawful transfer mechanism and safeguards.
Customers may contact us for further information about relevant international data transfers.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the category of information, including:
Order and payment records: retained as necessary for accounting, tax, legal, and dispute-resolution obligations.
Customer communications: retained while needed for support, transactions, or legitimate business records.
Custom design materials: retained as needed to complete the agreed project and any associated support period.
Technical and security data: retained for periods appropriate to website operation, troubleshooting, and security.
Information will be deleted, anonymized, or securely archived when no longer required, subject to legal obligations and applicable retention rules.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of certain personal information.
Object to certain processing activities.
Request restriction of processing.
Receive a portable copy of eligible personal information.
Withdraw consent where processing is based on consent.
Certain rights are subject to legal conditions and exceptions.
To exercise your rights, contact us using the email address provided below.
We may request reasonable information to verify your identity before responding.
We will respond within the period required by applicable law.
12. Data Security
We take reasonable organizational and technical measures to protect customer information against unauthorized access, loss, misuse, or disclosure.
These measures may include access controls, secure account authentication, HTTPS connections, and security features provided by our website and payment service providers.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
13. Children's Privacy
Digiyou's products and services are intended for customers legally permitted to make purchases.
We do not knowingly seek to collect personal information from children without any consent or authorization required by applicable law.
Digiyou — Your Privacy Matters 💜