Rechtliches
Rückerstattungsrichtlinie
1. Overview
At Digiyou, we are committed to providing quality digital products and services and ensuring a positive customer experience.
This Refund & Cancellation Policy explains the circumstances in which customers may request a refund, replacement, correction, or cancellation.
We aim to handle all requests fairly, transparently, and in accordance with applicable consumer protection laws.
2. Refund Eligibility
You may be eligible for a refund in the following circumstances:
Non-Delivery: You paid for a product or service but did not receive the promised delivery or access.
Technical Problems: The purchased digital product is defective or inaccessible, and we cannot resolve the issue within a reasonable time.
Incorrect Product: The product or service delivered is materially different from its description at the time of purchase.
Duplicate Payment: You were accidentally charged more than once for the same order.
Service Unavailability: A purchased service cannot be provided as agreed, and an appropriate remedy cannot be offered.
Legal Entitlement: You are entitled to a refund or cancellation under applicable consumer protection laws.
We may first offer an appropriate correction or replacement where permitted by law.
3. Digital Products
Our digital products may include downloadable files, digital artwork, templates, and other products described at checkout.
Because digital products can be accessed immediately after purchase, cancellation rights may differ from those applying to physical goods.
Where permitted by applicable law, a customer's statutory right to cancel certain digital-content purchases may end after delivery begins, provided the customer has given the required express consent, acknowledged the resulting loss of cancellation rights, and received any legally required confirmation.
Without these conditions, applicable statutory cancellation rights remain in effect.
This section does not limit your rights regarding faulty, inaccessible, or misdescribed digital products.
4. Custom and Personalized Designs
For personalized design services, cancellation and refund eligibility depend on the stage of the project, the agreed specifications, and applicable law.
If work has not started, customers may request cancellation.
If work has already begun, any refundable amount will be determined according to the work performed, the terms agreed before purchase, and applicable consumer rights.
If a completed design does not meet the agreed specifications, we will review the problem and offer an appropriate correction or other remedy.
5. Subscription Services
Where Digiyou offers authorized subscription services, the applicable duration, renewal terms, cancellation process, and included features will be disclosed before purchase.
Customers may request cancellation of future recurring payments through the available account controls or by contacting customer support.
Cancelling a subscription stops future renewals once the cancellation has been processed. Access to any already-paid subscription period will ordinarily continue until its expiry, unless otherwise stated in the applicable product terms.
Refunds for subscription periods already paid will be assessed according to the circumstances and applicable consumer protection laws.
If a subscription cannot be delivered as described, customers may be entitled to a refund or other appropriate remedy.
6. How to Request a Refund
To submit a refund request, please contact our customer support team.
Email: [email protected]
Website: https://www.degiyou.store
Please include:
Your full name.
Your order number.
Your purchase date.
A brief description of the issue.
Relevant screenshots or additional information, if necessary.
We will review your request and respond as soon as reasonably possible.
7. Refund Processing
When a refund is approved, it will ordinarily be issued through the original payment method.
Refunds required by law will be processed within the applicable legal deadline.
In other cases, we aim to process approved refunds within 2 days.
The time required for the refunded amount to appear in your account may depend on your payment provider or bank.
No fees will be imposed on statutory refunds where prohibited by law.
8. Chargebacks and Payment Disputes
If you experience a problem with a purchase, we encourage you to contact Digiyou support so we can attempt to resolve it.
Customers retain their rights to contact their payment provider or initiate a payment dispute where appropriate.
We may provide relevant transaction and delivery records to a payment processor when reasonably necessary to investigate a dispute.
9. Consumer Protection Rights
Nothing in this policy excludes, restricts, or replaces mandatory consumer rights.
Customers in Morocco, the United Kingdom, the European Union, and other territories may have additional rights under applicable consumer protection laws.
Where these rights provide greater protection than this policy, the applicable legal requirements will prevail.
10. Changes to This Policy
Digiyou may update this Refund & Cancellation Policy to reflect changes in our services, business practices, or legal obligations.
The current version will be available on our website.
Changes will not retroactively remove rights relating to purchases already completed.
11. Contact Us
For refund requests or questions about this policy:
Business: Digiyou
Website: https://www.degiyou.store
Email: [email protected]
We appreciate your trust and are committed to resolving customer concerns fairly.
Digiyou — Designed with Creativity, Delivered with Care. 💜